Selecting our renters.

Simone Bullen Real Estate carefully selects Renters for our properties. We encourage Renters with a good rental record to sign up for our Property 1st Alerts and allow us to help you find your next home. Residential Rental Providers give us the best properties because we provide the best service.

Renting with us

We take the selection of our Renters very seriously, so if you are renting from us congratulations. We have compiled the following information for your benefit please read it carefully.

Do you wish to make an application? Access our Rental Application form here

Once filled out, please email your form to enquiries@simonebullen.com.au

Electricity, Gas and Telephone

It is your responsibility to ensure all services to your new property are placed into your name on commencement of your lease. It is also your responsibility to organise final meter readings and disconnections prior to departure. For assistance contact your utility providers.

'Connectnow' can assist you with all connections and disconnections. Phone them on 1300 554 323 or visit www.connectnow.com.au

Making it Easy to Pay Rent

For your convenience you can pay your rent via telephone using B-Pay, over the internet or via Direct Debit from your account. If you require assistance do not hesitate to contact our office.

Under your Rental Tenancy Agreement all rent is payable in advance. If at anytime you are unable to make a rental payment please contact our office immediately. As required by legislation, failure to do so may result in your lease being terminated and action taken against you for overdue amounts and any associated costs.

Your Bond

The amount payed as bond will be lodged with the Victorian Rental Tenancy Bond Authority (RTBA). Upon lodgement you should receive confirmation form the RTBA providing you with a Bond Number.

Your bond will be promptly refunded upon vacating the premises providing the property is left in a satisfactory condition and no rent or other issues remain outstanding.

Insurance

The owners insurance over the property does not include your belongings. It is highly recommended that you obtain comprehensive contents insurance for your own piece of mind.

Keys

Your Dedicated Property Manager retains a duplicate set of keys to your property. Please note that locks can only be changed after permission is sought from your property manager and a new set of key received.

Condition Reports

Please make any additional comments or alterations to the report you will be emailed on the morning of your key collection and return it within 3 days of your commencement. Please email any maintenance requests directly to your Property Manager rather than note it on the condition report.

Repairs and Maintenance

All requests for repairs are best made via our website.
In the event that the repair is urgent please contact our office immediately. If you cannot contact your Dedicated Property Manager refer to the emergency contact information provided on commencement of lease.

Periodic Inspections

After commencement of your tenancy periodic inspections will be organised to advise the owner of the condition of the property and allow you to discuss any maintenance issues that may have arisen.

Your Dedicated Property Manager will generally be required to provide you with 7 days notice prior to any inspection.

Sub-leasing

Your tenancy agreement stipulates the maximum number of people allowed to occupy your property. Any change in original occupants or additions to the original occupants need to be communicated to your Dedicated Property Manager immediately.

Termination of a Tenancy Agreement

Your Residential Rental Agreement provides certainty and protection for both you and the Rental Provider (Owner). As the agreement is for a fixed term, it can only be ended in accordance with the terms of the agreement and applicable tenancy legislation.

Vacating at the End of Your Fixed-Term Agreement

If you intend to vacate at the end of your fixed-term agreement, you are required to provide our office with at least 28 days' written notice before the agreement's expiry date.

Vacating After Your Agreement Expires

If you remain in the property after your fixed-term agreement expires and your tenancy continues on a periodic basis, you are also required to provide our office with at least 28 days' written notice before your intended vacate date.

Vacating Before Your Fixed-Term Agreement Ends

If your circumstances change and you need to vacate before the end of your fixed-term agreement, please contact your Dedicated Property Manager as soon as possible.

We will work to find a suitable new renter to take over the tenancy as quickly as practicable. Depending on the circumstances and the requirements of the applicable tenancy legislation, you may be responsible for costs associated with ending your agreement early, which may include:

  • Rent until a suitable new renter is secured and their tenancy commences, where permitted by law.

  • Reasonable re-letting costs, where applicable.

  • Reasonable advertising costs incurred to secure a new renter, where applicable.

If you have any questions about ending your tenancy or your obligations under your Residential Rental Agreement, please contact our office. We are happy to discuss your individual circumstances and provide further guidance.

In case of Emergency

Our Dedicated Property Managers are available Monday to Friday, 9:00am – 5:00pm. For urgent matters during these hours, please contact our office directly on (03) 9370 0246

If you require assistance outside office hours, please refer to the emergency contact information provided at the commencement of your lease.

Emergency Repairs After Hours

Before taking action, please consider whether the issue is genuinely an urgent repair as defined under the Residential Tenancies Act.

If you believe the matter is urgent:

Assess the situation carefully to determine if the repair is truly urgent.

Call our emergency number: 0488 246 344

If there is no answer, please contact one of our approved emergency tradespeople below:

  • Plumbing — Metrowest Plumbing: 0417 617 274

  • Electrical — Plumbelec: 0403 203 152

  • Locksmith — Human Key Locksmith: 0421 861 995

  • Urgent Building/Maintenance — DLUX Maitenance (Nasser): 0411 287 632

  • Flooding Response — Retlaw Industries (Walter): 1300 819 396

If you cannot reach any of the above trades, you may engage another qualified tradesperson. You must notify our office immediately in writing (email) outlining:

The nature of the emergency
Who attended
The actions taken
Any invoices or reports

Important Notes

  • Non‑urgent repairs should be reported through our standard maintenance channels during business hours.

  • Unauthorised or non‑urgent after‑hours callouts may result in the renter being responsible for costs.